Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an xx999 beat account — covering deposits via bKash, Nagad, and Rocket, game access, withdrawals, and account conduct.

bKash Deposits CoveredNagad & Rocket WithdrawalsAccount Conduct RulesJurisdiction-Dependent Access
xx999 beat Terms and Conditions That Govern Your Account
HOW WE OPERATE

How We Handle Your Account and Data

We hold account data only as long as it is needed for transaction records, dispute resolution, and compliance with applicable law. You can request a summary of the data we hold on your account by contacting support through live chat or email. Account security relies on the mobile number you register — OTP verification is required for login and for withdrawal requests, so keep your registered number current. If you believe your account has been accessed without your permission, contact support immediately and we will freeze the account while we investigate.

OTP Login Verification

Every login and withdrawal triggers an OTP to your registered mobile number. This step protects your wallet balance and prevents unauthorised access to your bKash or Nagad withdrawal details.

Data Retention Policy

We retain transaction records and account data for the period required by applicable law. Once that period passes, data is deleted or anonymised unless an open dispute requires us to keep it.

Account Freeze on Request

If you suspect unauthorised activity, contact support and we will freeze your account immediately. Reinstatement requires identity verification through the same mobile number used at registration.

Data Access Requests

You can ask for a copy of the personal data we hold on your account at any time. Submit the request via email support with your account ID and we will respond within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our Bangladesh support team handles queries through the channels below. For wallet-related disputes — bKash, Nagad, or Rocket transactions — have your transaction reference ready when you write in.

Live Chat Open the chat widget from your account dashboard. Our team responds to terms and account queries directly, with no automated queue for account-level issues.
Email Support Write to our support address for detailed terms queries or to request a copy of your transaction history. Include your registered account ID in the subject line.
Account Help Centre The help centre inside your account covers common terms questions — wallet limits, account suspension reasons, and how to submit a formal dispute about a transaction.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and what these terms mean for your day-to-day use of the platform.

Access and eligibility depend on your local law and the regions we currently serve. If online gaming is permitted where you are, these terms govern your account from the moment you register.

Breaches such as sharing credentials or running multiple accounts may result in suspension. We will notify you via your registered contact and give you a chance to respond before any permanent action is taken.

Yes. Contact support through live chat or email with your account ID. We can provide a record of deposits, withdrawals, and wager history for the retention period we hold your data.

Raise the dispute through the account help centre or email support. Have your bKash or Nagad transaction reference ready — our team will cross-check against our logs and respond with findings.

We post updates to these terms on this page. Continuing to use your account after a change is posted means you accept the updated version. Check this page if you want to review the current rules.

Submit a data deletion request via email support with your account ID. We will process it in line with our retention obligations — some records must be kept for the legally required period before deletion.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.